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Citroen Relay Engine Warranty Explained

A warranty is only useful when you know who issued it, what it covers, when it starts and what you must do to keep it valid. Because customers contract directly with independent workshops, that workshop—not CitroenRelayEngines.co.uk—provides the written engine and fitting warranty.

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Potential Warranty Periods

Qualifying Reconditioned Engines

Up to three years’ unlimited-mileage warranty during the stated period.

Qualifying Used Engines

Up to six months’ unlimited-mileage warranty during the stated period. “Up to” is important: the workshop confirms the actual duration and terms for the engine and service route quoted. Unlimited mileage does not remove servicing, fitting or claims conditions.

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Questions to Ask Before Booking

Request clear written answers to: Do not rely on a badge or verbal summary where the written terms differ.

Who is the warranty provider?

What engine or work is covered?

What is the exact start date and duration?

Is labour covered as well as the engine?

Which servicing and inspection records are required?

Which supporting systems must be checked or replaced?

What is excluded?

Who authorises diagnosis during a claim?

Who pays transport, removal or investigation costs?

What steps and time limits apply when reporting a fault?

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Who Is Responsible?

CitroenRelayEngines.co.uk introduces and matches enquiries with vetted independent specialists. The selected workshop diagnoses the vehicle, provides the quotation, enters into the contract, completes the work, invoices the customer and issues the warranty. Any claim about the engine or fitting must follow that workshop’s written process. We can record matching-service feedback, but we do not replace the contractual workshop’s responsibilities.

How the Service Works

If You Believe There Is a Warranty Problem

1

Stop using the van where continued operation may worsen damage.

2

Contact the warranty-providing workshop promptly using the method in its terms.

3

Record symptoms, mileage, warning lights and relevant service history.

4

Do not authorise third-party dismantling or repair before the provider responds unless safety or law requires immediate action.

5

Follow the workshop’s inspection and claim-authorisation process.

Do Not Assume Every Later Fault Is an Engine-Warranty Claim

A later problem may involve an engine component, an excluded ancillary, maintenance, fitting, vehicle electronics, fuel, cooling, emissions or another system. The provider must investigate the reported issue against its terms. Avoid pages that promise “complete cover” unless the actual policy supports that wording.

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Warranty FAQs

Does every recon engine get three years?
No. Qualifying engines may receive up to three years; the workshop confirms the actual period.
Does unlimited mileage mean no servicing rules?
No. The written warranty can still require servicing, inspections and supporting-system work.
Who handles my claim?
The independent workshop or supplier named as the warranty provider.
Is recovery during a claim included?
Only if the written terms expressly include it.
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Compare the Warranty with the Work Specification

The longest number is not enough. Check the provider, parts, labour, servicing conditions and claim process alongside the engine specification and total quotation.

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